FAQ
Frequently Asked Questions (FAQ)
We now have an faq list that we hope will help you answer some of the more common ones.
To make an inquiry or reservation, utilize our website's online booking feature. Submit your particulars and our Party Bus Hire team will promptly reach out. Alternatively, dial 02 4601 4609 for direct contact.
Party Buses accommodate 13, 20, 40, 45, or 50 guests. Limo Buses have space for 21, 23, or 44 occupants.
Operating primarily in Sydney-Wide, Newcastle Party Shuttle also offers interstate services including Hunter Valley, Wollongong, Central Coast, Blue Mountains, and Newcastle.
A variable security bond is required for booking confirmation. It's refundable post-trip if conditions regarding cleanliness and damage are met. Refund processing takes 2-7 business days.
Choose from cash payment to the driver on pick-up day, internet banking/bank deposit (4 days prior), or invoice payment. Visa, MasterCard, and Amex are accepted.
Transactions are conducted exclusively in Australian currency.
Online or invoice payments attract a 3% booking fee.
Post bond or full payment, a confirmation email with remittance details is sent.
Responsibility for inaccuracies in online booking details lies with the customer. Corrections should be communicated immediately at 02 4601 4609.
Security bond is non-refundable upon cancellation. Cancellations within 24 hours before the trip incur a 50% charge.
Expect a confirmation text the day prior to your booking. Contact us by 8 pm at 02 4601 4609 if not received.
The driver will call 15 minutes prior to pick-up. A 15-30 minute grace period for lateness is allowed; further delays may incur additional charges.
Any extra stops need prior confirmation with management. Additional fees may apply.
Party and Limo Buses offer premium DJ LD speakers, Bluetooth music, microphones, LED lights, luxury seats, and dance floors. Karaoke Party Buses also include a vast song collection, TV for lyrics, smoke machine, and personalized LED signs.
Legal and responsible consumption of alcohol is permitted for guests over 18 with valid ID. Exceptions apply for school and children's events.
Smoking on the buses is strictly against state law and company policy.
Bringing food or snacks onto the buses is prohibited.
For Kid's Party transfers, a minimum of 2 parents/guardians must be present.
Most buses are equipped with air conditioning. Visit our fleet page for specific details.
Our buses adhere to stringent safety protocols and maintenance schedules. Drivers are licensed, trained, child work approved, and undergo regular professional development.
Damage or disorder during the trip may lead to trip termination and loss of bond. Repair costs for significant damage are charged to the responsible parties.
Disruptive behavior, damage, or intoxication can result in eviction and transfer termination without refund.
Responsibility for personal items rests with the passenger. The company is not liable for lost or stolen belongings.
Bus decoration or branding for special events is feasible upon discussion with our team.
Buses lack onboard toilets. Appropriate restroom stops are arranged by the driver.
Our buses are strictly available with a professional driver; self-driving is not an option.
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